Estus Qol

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Verified Reviewer
| map-marker Rhinebeck, New York

Was charged for collect call that was not accepted by me!!!! A total ripoff of 15 plus dollars!!! Am having my bank stop payment!!!

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Cant leave a voicemail because its full, so they did nothing!!!!
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Reason of review:
Pricing issue
Taite Gqf
map-marker San Francisco, California

Nobody will help me i need to talk to my husband who's in ja

I'm just trying to talk to my husband it's very important and nobody will help me
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Reason of review:
Poor customer service
Anonymous

Absolute Ripoff! Don't use this service!

We used this service for 3 days in Sequoia National Park, CA... made several calls to a number in California. This company appears to charge $25 for the first minute... our bill was almost $250. We started using quarters since this company only allows you to use your credit card 3 times. The calls with quarters cost us $1.00 for every 4 minutes. For Legacy Inmate Communications to be allowed to operate in a National Park is a disgrace. They don't post their charges on the phone... when I complained to the company they told me their rates are listed under option 4. This is fraud... they steal your money. They don't list their name on the telephone... if they did... with the word "Inmate"... we would have certainly not used their service.
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Reason of review:
Pricing issue
Anonymous

Rediculously expensive

I received a call from my son who was transferred to a work release facility this morning, we live in Washington State. I was shocked to find out that the 3 minute collect call I accepted and put on my debit card was $15.74. They give you no rates of how much it is going to cost and gave no specifics on how to set anything up. You can't tell me that it costs that much to process a phone call. I called and was told that depending on the location a connection cost could be up to $49.99. Are you kidding me? That is absolutely the mose ridiculous thing I have ever heard. Can you say PRICE GOUGING. The prison systems need to get together and use one service for their inmate communications. I understand they are the ones that put themselves there but families should not be forced to not being able to accept phone calls due to the exurbanite costs. Pathetic! Shocked
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Reason of review:
Pricing issue
Margarita M Bfp

SCAM and FRAUD

This company has no right to charge someone this amount for a collect call. The government should review what this company does.

1 minute for 25.00 . They are ripping off customers. A notification should be said during the recording letting the customer know if you accept it will be 25 for each 1 minute. How can this be even legal?

This company should be in a lawsuit. How can this be even legal? This company should be in a lawsuit. How can this be even legal?

This company should be in a lawsuit. How can this be even legal? This company should be in a lawsuit. How can this be even legal?

This company should be in a lawsuit.

How can this be even legal? This v

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Loss:
$27
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

Quit accepting collect calls from convicts. This type of usury is common in every state and is simply used for revenue raising.

The company makes a fortune but magnanimously splits it with the prison/jail. Convicts as a rule love to make telephone calls to the outside.Personally, I have always declined to accept any of them from anyone ( including relatives, convicts, "friends", etc.

). Don't gripe about the price of service, but rather choose your contacts more carefully and don't associate with criminals ; no more calls.

Guest
reply icon Replying to comment of Guest-1507956

This company also runs pay phones! Not everyone who uses it are indeed inmates.

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Rylea Aqp

No use el dinero depositado y deseo mi reenbolso.

Hice un deposito de $10 El dia 6/29/18 Alas 10:30 pm y deseo mi reenbolso por que no use ese dinero gracias! 469672**** telefono
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Reason of review:
Return, Exchange or Cancellation Policy
Michelle S Eit
map-marker Fresno, California

I WENT TO MONEYGRAM STORE AND PUT $19.02 ON MY ACCT AND THE

The money i paid wasnt applied to my acct
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Reason of review:
Problems with payment
Aaron Rva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Thieves...

How in *** did you guys manage to steal from me when i never EVER even did business with legacy... EVER?? WHO ARE YOU AND WHAT AND WHY AND HOW DID YOU DO THIS??
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Reason of review:
Problems with payment
Kristina L Ztf

Theft

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They stole $23 from me what the ***
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Reason of review:
Problems with payment
Melissa C Fqp

Shame on you!

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I had a sick person in a rehab who almost died. I receive a collect call from him. I accepted the call. Little did I know the 5 mins i was on the call i was charged 45.00. I pray the owners of this company all rot in *** This is unlawful and disgusting. I'm a struggling single Mom. You are raping people!!
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Reason of review:
Pricing issue
Zoi Etv
map-marker Cypress, California

$29 charge for a 7 minute call---R-I-P-O-F-F!!!

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A relative called me COLLECT from a shelter in Quincy, MA. There is only 1 phone, and everyone stands around, in line, waiting for you to end your call. He used another phone to call COLLECT, and after giving ALL my bank account info, which I NEVER do, the call lasted 7 minutes...and to my surprise, lo and behold, while reviewing my checking account, I see a charge for $29.03 under "LEGACY INMATE - Cypress, CA" WHAT GIVES??? How do I get a portion of my money back??? This is INSANE!!! Has anyone ever received a refund on these outrageous charges??? Why is it that they don't warn you ahead of time of what the rate is before you accept charges on these ridiculous charges? I'm open to any advise from anyone else who has run into this problem. Thanks, Marci
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Cons:
  • Rip off pricing
  • See below
Reason of review:
Pricing issue
Rose C Cdu

billing

Just a note explaining to you the incredible sense of sadness at a company that families don't have a choice with talking to their loved ones. My son is in a halfway House and his phone was recently stolen he called from the payphone there with one call costing me 56.00 and another 27.00. This has to be some sort of scam and I will find out. Highly disappointed that your company takes advantage of other peole.
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Reason of review:
Problems with payment
Fidelis Bbj
map-marker Camden, New Jersey

Charged but no talk

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received a collect call using Legacy Inmate Communication. I imputed the credit card information but the caller hung up before impute was completed.

I was still charged $21.58. getting no reply when calling number on website. what kind of game is it that I need a 100 words to file a complaint. this is the type of company that should be closed and the owners fined and/ or jailed.

for one it gives the pay phone beniess a black eye over an already terrible reputation. a company that operates like this one will ensure that others fail.

there are a number of complaints that I have. the pricing is much too high, it takes too long for a connection and there service is below what should be expected.

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Loss:
$22
Cons:
  • Way this operation is ran
Reason of review:
Pricing issue

Preferred solution: Full refund

Anonymous

24.00 for a minute call. Highway robbery

Son called me collect but they couldn't tell me from where.
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Reason of review:
Pricing issue
Harrie Mcb

Dispute of amount deducted from Account

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AUTH CODE: T64175 A transaction for my account ending 815341 was made in the amount of 11.21 USD at LEGACY INMATE COMMUNIC. But i am not able to place a call. So kindly revert money as soon as possible. Transaction Date 01-14-2018 Transaction Amount 11.21 Transaction Currency USD Merchant Name LEGACY INMATE COMMUN Country United States DATE: 01/13/2018 at O'Hare International Airport Terminal A . So the mentioned amount was deducted without even make a call. so kindly revert the money for the same transaction. For any reference kindly contact below email "gnanesh007@***.com" . Kindly revert if you have any questions. You can also update to the attached mail ID Thanks & regards GNANESH SUVVADA
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Loss:
$11
Reason of review:
Pricing issue

Preferred solution: Full refund

1 comment
Guest

TOO MUCH.Legacy charge way too much for a loved one in prison/county jail to talk to their family members. THREE DOLLAR "processing fee"shall be eventually when more complaints are made, it will disappear, as case law wholly support insofar as other companies who had to drop it.

MCI ATT other companies. Even GLOBAL TEL LINK is dirt cheap now reasonable as u r even able to put on a dollar to 100 that is nice and fair and way cheaper.NO additional THREE DOLLAR FEE. SHAME ON LEGACY for inmate calls.

Disgusting. I am sure the more complaints it'll change.