Product: Legacy Inmate Communications Inmate Phone Service Clear all filters (149 of 149 reviews match)
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Legacy Inmate Communications - Shame on you!

I had a sick person in a rehab who almost died. I receive a collect call from him. I accepted the call. Little did I know the 5 mins i was on the call i was charged 45.00. I pray the owners of this company all rot in *** This is unlawful and disgusting. I'm a struggling single Mom. You are raping people!!
1.0
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Legacy Inmate Communications Inmate Phone Service
#1225224
Just a note explaining to you the incredible sense of sadness at a company that families don't have a choice with talking to their loved ones. My son is in a halfway House and his phone was recently stolen he called from the payphone there with one call costing me...
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Legacy Inmate Communications Inmate Phone Service
#1216521
A relative called me COLLECT from a shelter in Quincy, MA. There is only 1 phone, and everyone stands around, in line, waiting for you to end your call. He used another phone to call COLLECT, and after giving ALL my bank account info, which I NEVER do, the call lasted...
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1.0
Product
Legacy Inmate Communications Inmate Phone Service
I didn't like
  • Rip off pricing
  • See below
#1203438
I received a call through "Legacy" which prompted me to enter my credit card #.After i entered my info, they said you may start your conversation. The call was dropped. I checked my card balance and seen they took out $27.79. When i contacted "Legacy", they told me i...
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Anonymous
Steve

Charged me $27 for a 1 minute call. No notice of charges beforehand. Make your complaint to the Dept. of Consumer Affairs and the State District Attorney's Office. Dispute the...

1.0
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Legacy Inmate Communications Inmate Phone Service
#1184127
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Legacy Inmate Communications - Overcharged phone call

My dad was getting out of jail, and we accepted his call. It charged my bank almost $30. For a less than 5 minute phone call.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Legacy Inmate Communications Inmate Phone Service
#1180406
received a collect call using Legacy Inmate Communication.I imputed the credit card information but the caller hung up before impute was completed. I was still charged $21.58. getting no reply when calling number on website. what kind of game is it that I need a 100...
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1.0
Product
Legacy Inmate Communications Inmate Phone Service
I didn't like
  • Way this operation is ran
#1177702
AUTH CODE: T64175 A transaction for my account ending 815341 was made in the amount of 11.21 USD at LEGACY INMATE COMMUNIC.But i am not able to place a call. So kindly revert money as soon as possible. Transaction Date 01-14-2018 Transaction Amount 11.21 Transaction...
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Anonymous
Amanda Baur

TOO MUCH.Legacy charge way too much for a loved one in prison/county jail to talk to their family members. THREE DOLLAR "processing fee"shall be eventually when more complaint...

1.0
Product
Legacy Inmate Communications Inmate Phone Service
#1169508
I accepted a collect call which lasted about five minutes, and I was charged $41.98.I had assumed it was through AT&T. I tried contacting the company at 2:00 p.m. on January 3, 2018 and no one answered. I figure their attitude towards their target customer, the inmate...
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Anonymous
LoveWhentheLawWorks2068

I signed up for LEGACY Inmate Communications tonight.I was happy. The first three to four calls went through on MY DIME/MONIES/PLENTIFUL enough for each per call.My loved one(...

Anonymous
Sandi Gaytan

Their target customer is not the inmate, but the counties who contract with them to provide telephone service to their jails. As you said, the inmate has no choice but to use ...

1.0
Product
Legacy Inmate Communications Inmate Phone Service
I didn't like
  • No info on cost of call on sticker
#1161486
We were stranded in a 'no cell coverage zone' and had to use the pay phones to make two important calls lasting no longer than 5 minutes each.The pay phones themselves have a cost of $2.00 per minute on them for long distance. Then there was this handy sticker that...
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1.0
Yosemite Valley, California
Product
Legacy Inmate Communications Inmate Phone Service
I didn't like
  • Pricing scams
  • Inability to correct the problem
  • Business practices
#1144774
Legacy has no disclosure process so that the person that is being billed knows upfront what the charges will be.....and as a result has no chance to refuse the call for excessive charges.GTL Connect explains in detail what the charges are and then gives you the...
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Anonymous
Barbara

They were suppose to deposit money not withdraw it.. uick enough to take it try to get it back...

Product
Legacy Inmate Communications Inmate Phone Service
#1137232