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Legacy Inmate Communications - Charge for call that was never connected

They got they got my information with my debit card and charged me $18 for a call I did not receive
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 8 hours ago.
1.0
Details
Customer service
Reliability
Website
#1425013
December 8, 2018, Received call from Son who is in rehab facility, spoke for 13min 30sec, charged $23.01. No costs were stated as to costs of call. This company needs to be brought up on charges of fraud for not stating charges before accepting collect calls.
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Company wrote 0 public responses to the review from Dec 09.
h.kitchener
h.kitchener

The $23.01 charge works out to less than two dollars a minute, which does sound excessive until you realize the number of agencies who are in on the scam, ie., the rehab facil...

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Legacy Inmate Communications - Want a refund pissed off

I was on the phone with my fiancee in rehab for ten minutes and was charged 41 dollars I am very pissed
Company wrote 0 private or public responses to the review from Nov 19.
#1404045
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Legacy Inmate Communications - Nobody will help me i need to talk to my husband who's in ja

I'm just trying to talk to my husband it's very important and nobody will help me
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 22.
#1363247
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Legacy Inmate Communications - Was charged for collect call that was not accepted by me!!!! A total ripoff of 15 plus dollars!!! Am having my bank stop payment!!!

Cant leave a voicemail because its full, so they did nothing!!!!
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 14.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1355983
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Legacy Inmate Communications - Was charged for collect call that was not accepted by me!!!! A total ripoff of 15 plus dollars!!! Am having my bank stop payment!!!

Cant leave a voicemail because its full, so they did nothing!!!!
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Sep 14.
#1355980
This company appears to charge $25 for the first minute per call our bill was almost $50 for two minutes making a local phone call from Nashville to Nashville TN . They had their phones at Nashville Air port they never told us about how much it cost. it's simply theft...
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Company wrote 0 private or public responses to the review from Aug 26.
1.0
I liked
  • Rip off
I didn't like
  • Customer service and pricing
#1339481
We used this service for 3 days in Sequoia National Park, CA... made several calls to a number in California. This company appears to charge $25 for the first minute... our bill was almost $250. We started using quarters since this company only allows you to use your...
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Company wrote 0 public responses to the review from Aug 23.
#1337026
I received a call from my son who was transferred to a work release facility this morning, we live in Washington State. I was shocked to find out that the 3 minute collect call I accepted and put on my debit card was $15.74. They give you no rates of how much it is...
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Company wrote 0 public responses to the review from Aug 08.

Contact Legacy Inmate Communications

Mailing Address:
Legacy Inmate Communications
10833 Valley View Street Suite 150
Cypress, California 90630
United States
Phone:
(800) 670-0015
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Legacy Inmate Communications - No use el dinero depositado y deseo mi reenbolso.

Hice un deposito de $10 El dia 6/29/18 Alas 10:30 pm y deseo mi reenbolso por que no use ese dinero gracias! 4696727424 telefono
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 01.
#1292899